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CSR/Dispatcher

MAJOR DUTIES AND RESPONSIBILITIES
o Ensure employees are working safely and following all PPE rules
o Schedule Coastal trucks for customer runs
o Manage Coastal Driver's DOT Hours of Service (Knowledge of XRS or similar Electronic Driver Log System)
o Manage driver schedules to handle business load.
o Schedule proper driver training for site specific training on customer locations
o Ensure all trucks and trailers are up to date on necessary certifications
o Conduct daily truck inspections as well as under truck inspections prior to Coastal trucks leaving on runs
o Work with Customer Service Representatives on orders daily
o Complete MBWA each week and enter into Intelex system
o Do Near Miss and enter into Intelex system.
o Rotation in the on-call schedule for facility, including weekends
o Create and process BOL's as needed
o Close communication with Carriers
o Other Duties as Assigned by Management
KNOWLEDGE, ABILITIES AND SKILLS
Ability to:
o Process all paperwork delivered on a daily basis.
o Respond to incoming calls throughout the day and dispatch accordingly.
o Supervise drivers; assisting as necessary.
o Work flexible hours when necessary.
o Work and think safety 1st.
MINIMUM QUALIFICATIONS
Graduate of an accredited high school or possess an acceptable equivalency diploma and have a minimum of two (2) years of related experience. Knowledge of basic computer skills, and the ability to pass drug screen, physical, and human performance test.
A comparable amount of directly related training and experience may be substituted for the minimum qualifications at the discretion of the human resources office and the hiring manager.

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